One of my friends is facing a serious medical crisis concerning her adult daughter and a friend of my cousin has taken his mother to the ER. The latter individual has observed several incidents among ER staff that impacted his mother's care. One of the observations was the "it's not my job" syndrome.
So whose job is it? It's YOUR job. Don't be a passive patient nor a passive observer. Raise hell. One of my sisters made a doctor cry over the care of our father. She is not a doctor, but like Supreme Court Justice Potter said in 1964, he can't intelligently define hard-core pornography, but he knows it when he sees it. Thus my sister could recognize gross medical incompetence. Also, if you are a medical professional you have an ethical obligation to confront and report incompetence.